In Klaviyo I can see when a shipment status is updated, however there is not really an overview with all the updates from different orders at the same spot.
Thought this might be a nice idea for Rush.
So: A page/overview/summary regarding shipment updates/checkpoints/changes. With possibilities to filter for specific events. For example, arrived at customs/left airport of origin/arrived at local carrier.
A cool addition could be adding comparison (example): Order left airport of origin- 2 days earlier then average/3 days later then average.
In Klaviyo it is called the Activity feed as you can see.
Lifeheks: So you would need this functionality, to pro-actively handling customer expectations if something is wrong with shipment.
1. Why you prefer it that way, rather automating email flows based on shipment data we sent inn Klaviyo/Omnisend?
2. We also give ability to directly filter shipments based on statuses, we do not yet have the ability to set the no evens from X day, but is that an option?
I'm trying to understand with what currently we provide, where we fail to meet exception.
Stanislav Stankov: Hi Stanislav, thank you for responding!
A activity feed gives clarity about the shipments, when a shipment takes long or something is going wrong it gives us the opportunity to faster notice the problem and resolve the issue, such as failed to deliver or stuck at customs.
With this improving customer service and satisfaction.
Let me know when you need me to clarify more :)
Hi thanks for submitting feedback! Can share more why do you need this activity feed? I'm trying to understand what problem it solves. Thanks!