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Implementation of a robust tracking history feature


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Tara Gross

I propose the implementation of a robust tracking history feature that captures the following details:

Previous Tracking Information: Provide a clear record of the previous tracking number associated with an order.

Timestamps: Display timestamps indicating when tracking information was initially entered and subsequently modified.

Benefits of this feature would include:

Enhanced Transparency: Users can easily trace modifications, promoting transparency and accountability.

Improved Troubleshooting: A comprehensive tracking history facilitates quick and accurate issue resolution, especially in cases of discrepancies or customer inquiries.

Audit Trail: The ability to maintain a detailed tracking history is beneficial for businesses requiring precise record-keeping for compliance or internal review purposes.

I believe incorporating this tracking history feature would greatly augment the functionality of your app and address a critical aspect of tracking management within Shopify.

The issue at hand pertains to the ability to modify tracking information directly within Shopify, whether by staff or third-party app/partners. Currently, when tracking details are edited directly from the order page, there is a lack of recorded history indicating the prior tracking number and the timestamp of its entry.

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