T |
Tara Gross |
I propose the implementation of a robust tracking history feature that captures the following details:
Previous Tracking Information: Provide a clear record of the previous tracking number associated with an order.
Timestamps: Display timestamps indicating when tracking information was initially entered and subsequently modified.
Benefits of this feature would include:
Enhanced Transparency: Users can easily trace modifications, promoting transparency and accountability.
Improved Troubleshooting: A comprehensive tracking history facilitates quick and accurate issue resolution, especially in cases of discrepancies or customer inquiries.
Audit Trail: The ability to maintain a detailed tracking history is beneficial for businesses requiring precise record-keeping for compliance or internal review purposes.
I believe incorporating this tracking history feature would greatly augment the functionality of your app and address a critical aspect of tracking management within Shopify.
The issue at hand pertains to the ability to modify tracking information directly within Shopify, whether by staff or third-party app/partners. Currently, when tracking details are edited directly from the order page, there is a lack of recorded history indicating the prior tracking number and the timestamp of its entry.