We are excited to announce the roll-out of enhanced Shipment Settings User Experience (UX) and functionality. This update brings a more intuitive process for adding carrier rules and introduces streamlined methods for modifying Shopify fulfillment tracking information.
A new feature has been included to select the current shipment location (derived from carrier messages), which can now be displayed on a map in the updated tracking page.
For a detailed walkthrough of these enhancements, please refer to our comprehensive support article: Shipment Settings Update.
We're thrilled to announce the release of our revamped dashboard! Now, you have more insights at your fingertips with various new statistics. A significant addition is the 'shipments per carrier' data, designed to equip you with comprehensive information to streamline your operations.
We're also pleased to report that Rush dashboard loads faster, ensuring you get the data you need without delay.
But we're not stopping there. In our continuous effort to deliver the utmost user experience, we're soon implementing a feature that allows direct links to shipment destinations from the shipments list.
Alongside this, we'll enrich the dashboard with even more statistical insights. Stay tuned for these exciting new updates and enhancements crafted to make your experience smoother and more efficient.
We're thrilled to unveil our new system, designed to manage the synchronization of tracking events for Shopify with greater reliability. This robust system guarantees precise data synchronization with Shopify, ensuring you never miss an update.
But that's not all! We're also introducing additional parameters, including the highly requested Estimated Delivery Date. This addition will further streamline your tracking capabilities and improve your Shopify experience.
For a complete overview of this enhanced feature, please visit: https://support.rush.app/send-shipping-tracking-events-to-shopify.
This is just one of the ways we're continually innovating to serve you better! Stay tuned for more updates.
Wow, so much to write.... in 2-3 days, we will post more information. Sorry!
We are excited to announce that Rush App has been upgraded to incorporate the most recent Shopify Polaris Design System, the native design framework that powers Shopify's exceptional user experiences. By updating the user interface to align with the latest Polaris Design Guidelines, we are committed to providing a seamless and intuitive experience for our users.
The benefits of this update include the following:
By embracing the latest Polaris Design System, Rush App is dedicated to continuously improving and providing a world-class user experience aligned with Shopify's evolving design standards.
We are excited to announce the release of our new billing page! Our team has worked hard to make it easier for you to choose the right subscription plan, understand your usage, and focus only on important information.
Here's what you can expect from our revamped billing page:
Our goal is to make your experience with us as seamless as possible. We hope you find the new billing page both intuitive and helpful. As always, we appreciate your feedback and encourage you to contact our support team with any questions or concerns.
In response to requests for multi-user accounts, we have implemented API monitoring features to track all user interactions, including requests, modifications, and data storage. Log data is retained for a period of two years and can be accessed upon request. This information is useful for addressing inquiries such as:
We released a new feature designed to make managing multiple stores a breeze! You can now easily add all your stores to your account and access them from a single stores page, eliminating the need to log in to each one separately, then inside Rush. This should make your team's live easier :)
Here's how to take advantage of this convenient new feature:
Access Your Stores: Click on your profile dropdown in the top right corner of your account dashboard, and select "Stores" from the menu.
You will be redirected to a page displaying all your connected stores, making it simple to manage them in one place.
To add another store, click the "Connect another store" button at the top of the page.
From the next page, you can select your preferred eCommerce platform, such as Shopify, by clicking the corresponding button. Follow the on-screen instructions to connect your store.
This new feature saves you time and streamlines your store management process. Whether you're running a single store or multiple shops, we're confident that this enhancement will improve your overall experience with the Rush platform.
We value your feedback and are committed to continuously improving our services. If you have any questions or need assistance with this new feature, please don't hesitate to reach out to our support team.
We're thrilled to announce the release of our latest feature, Rush Smart Estimated Delivery Date, designed to help you display predicted delivery dates on your store's product details page. This enhancement is crucial for conversions, as it sets clear expectations for customers, builds trust, and increases overall satisfaction.
Our Rush AI accurately predicts transit times and provides customers with specific delivery dates for each item, easing their minds during the purchasing process. Plus, you'll have full control over what you want to show and how!
With our new feature, you can:
To learn more, read the full description at https://support.rush.app/smart-estimated-delivery-date and see the app block in action at https://support.rush.app/os2-smart-estimated-delivery-date-app-block.
We're confident this new feature will contribute to your store's success by boosting conversions and enhancing customer satisfaction. As always, our support team is here to help with any questions or concerns you may have.
As we strive to provide a seamless experience for store owners across the globe, we understand the importance of adapting to local preferences.
Previously, the primary date formatting on your tracking page was associated with US date formatting. Our latest update supports different localization date formats, allowing you to display dates in your preferred format that resonates with your target audience.
We're always listening to your requests and have added Trustpilot to our list of supported apps!
This integration has been highly anticipated, and we're confident it will enhance your store management experience.
We released new and improved Personal Data Analytics Reports!
With this update, you can now access your report through an unlisted link, making sharing your insights with your team members easy.
Please note that access to these reports is only available if it's included in your subscription plan. To access your Personal Data Analytics Report, follow these steps:
With this update, you can filter and view results based on your order creation dates for any desired timeframe, providing greater control and flexibility when analyzing your data.
We hope these improvements will further enhance your ability to understand your store's performance and make informed decisions. As always, we're here to help with any questions or concerns you may have. Don't hesitate to reach out to our support team for assistance.
We release a new feature today - the ability to show preset shipping messages directly on your tracking page. The feature let you specify different timelines - per product and/or order tags to provide better granularity based on the needs. It targets multiple pains in e-commerce is experiencing.
Feel free to read more at: https://support.rush.app/pre-s...
We released today Rush Checkout Extensions build for Shopify Checkout pages. The checkout page is the highest intention page for all e-commerce stores, but so far Shopify did not support one-click upsells, leading to untapped revenue on the Checkout page. With Rush Checkout Extensions, you can introduce specific variants to your customers that will increase the average order value for any order.
Best of all, it is an easy-to-use drag-and-drop editor, where you can customize all your setup.
Read more: https://support.rush.app/ocu-c...
Multiple product review app integrations on the tracking page and notifications to drive more customers reviews. Our full list of supported apps now includes:
Find out more. https://support.rush.app/grow-...
We just released a collection with discounts and deals from selected partners!
You can find them going to the Perks menu from Rush. Enjoy!
We had deprecated the ability to customize carrier information in your tracking page configurations.
Moving forward for any customization or change on carrier visualizations use Carrier masking .
We had released a new - more granular way to present carriers to your visitors. Now you can:
Go your shipments and click on Carrier masking
So now you can hide only Specific carriers from your tracking page.
So carries like SFExpress:
Will be hidden as:
While other carriers will be shown:
Please refer for more information on our knowledge base on Carrier maskings and Carrier masking for dropshippers.
Note moving forward we will be deprecating the Carrier information box from the tracking page options at the start of Oct 2022, so you will be able to manage carrier preference from one place only.
We had released also better blacklisting options - improved search and replace functionality and replace with empty.
If you select this particular empty option - we will remove all cities/countries that are related to Hong Kong and any city/country in Asia. Basically, for this setup you can skip Hong Kong, as Hong Kong is in Asia.
Now you can also pick a very specific city to replace in Blacklisting, and we will replace all occurrences of the cities in Asia with Rouen, France.
This improvement is aimed to help export large amounts of data at once. This update will allow you to:
Improved Dashboard information summary provides a detailed view of shipments with different statuses. These details include:
The aim of this report is to provide store owners with a hawk-eye view of their brand’s performance and to take appropriate action where necessary.
New updated Shipments Screen:
An improved user interface for Shipments which is easier to navigate through and provides additional support with features like:
Integration with DHL carriers has been improved. Here’s some of the updates:
Now you can pick the required DHL services and Rush will automatically update the carrier and tracking details.
To standardize our app experience, the Omnisend configuration page now opens up as a single holistic page comprising easy to use settings for quick and easy configurations.
We are launching the beta, if you want to join the beta tests, reach out to the support team.
This improvement aims to help all merchants that ship products to non-English customers, to translate carrier the messages to their native languages.
A tracking page for a store dropshipping to French customers, showing the shipment messages by default in English.
Same tracking page with turned on LOCALIZE SHIPMENT MESSAGES
The localization section of the tracking page was revamped to ease the setup of languages on the tracking page.
The language section is split into two cards now:
The primary language will be in English by default. The language can be updated via a dropdown selection.
When multi-languages on the tracking page are enabled, there is an option to either use the full set of languages supported by Rush or shortlisted a desired list of languages.
Languages not supported by Rush can be added to the tracking page.
The new language here can be used as the tracking page default language, as added to the shortlist.
To improve a few fiction areas, we release Rush App, with few changes.
1. Blacklisting is now part of Shipments
As blacklisting applies to all shipments, and anywhere we display it, it did not make sense to keep it on the tracking page. For this reason, it is now under the Shipments section:
2. Helpful links are added under Page titles.
This is a UX change that we will keep having, as we want to allow customers to have quick access to more information and good practice.
3. Big fixes and better error messages.
Today we released a major UI change of the Rush App:
As of Jan 20th, 2022, we are switching Rush Smart Email Notifications default email from email@example.com to firstname.lastname@example.org for all Shipments and Order events sent out.
All functionalities will be kept the same, and you are impacted only if you are using Rush Smart Emails.
As a note, all email replies are always going to your default store customer email set, not to rush.
Change is needed as part of the migration from tryrush.io to rush.app domain.
By default, Rush provides 25 languages for your tracking page, however worldwide there are more than 160 languages. For that reason we released the ability to add your own languages on tracking and thank you page:
Now you can create a language for your needs:
Set it as default language:
And voilà, your tracking page is fully translated to the language you had created.
Klaviyo now receives 3 new variables on top of the current: https://support.rush.app/en/articles/5443779-what-data-is-available-in-klaviyo
Reviewing what is important for new store owners, we decided to stop showing "Powered by Rush".
The change is aligned with our vision at Rush, that we help store owners grow, no matter what is the current plan or the store order volume.
So say goodbye to Powered by Rush on your free plan.
The tracking page received a language overhaul that is the first step towards a really multilingual experience. Now you select the default language for your customers:
More on top, you can select to show multi-language picker on the tracking page, by selecting which languages you want to show:
If you want for us to directly switch the user on a specific language based on the country they are in, you can select the Auto-select language option.
Note: that Geotagging (a technique we use to map the IP of the visitor to the country they are opening the page from) is not 100% correct, but more than 97%. We also let users pick their own language from the list, so if they pick English, but they live in Denmark, the next time they open the page, it will be in English automatically. This is done to improve the user experience.
If you are on the free plan and you are wondering what are the features of the paid plans, now you can test them for 7-days without any commitments.7-day trials are supported across all plans and in-plan switching for the duration of the trial.
You can read all about trials here: https://support.tryrush.io/en/articles/5458293-trial-period-what-to-know
Open shipment details in a new window
We received multiple requests where seeing shipment details and moving back to all shipments is too slow. Another frequent request is to be able to see multiple shipments simultaneously.Now when you click on shipment, it automatically opens in a new tab.You can also share that link directly with anyone. Just keep in mind that this link is not temporary and it will be active until the app is uninstalled.Bulk Mark as delivered, shipment option
You can now mark easily all shipments that you wish directly as delivered. Keep in mind that manually marking them as delivered does not triggest any notifications. And we no longer keep track or update the shipments data.
Now your customers are able to see ETA for their deliveries. This feature aims to lower your support inquiries and create a better customer experience.Currently, we support only USPS and DHL, near future FedEx, but we plan to support all carriers at some point.You are able to find this information, as always on the shipment details page in the Rush App:
Your customers will be able to see that information on tracking pages.
Traditional/DYI tracking page
Modern tracking pageWe include this information for all EMS → Klaviyo and Omnisend. So do not forget to add it to your transactional emails.