Roadmap

We release a new feature today - the ability to show preset shipping messages directly on your tracking page. The feature let you specify different timelines - per product and/or order tags to provide better granularity based on the needs. It targets multiple pains in e-commerce is experiencing.

• Having long fulfilment times;
• Having handmade products with different fulfilment times, based on directly shipped products;
• Pre-orders;
• Local delivery setups;

Feel free to read more at: https://support.rush.app/pre-s...

We released today Rush Checkout Extensions build for Shopify Checkout pages. The checkout page is the highest intention page for all e-commerce stores, but so far Shopify did not support one-click upsells, leading to untapped revenue on the Checkout page. With Rush Checkout Extensions, you can introduce specific variants to your customers that will increase the average order value for any order.

Best of all, it is an easy-to-use drag-and-drop editor, where you can customize all your setup.

Read more: https://support.rush.app/ocu-c...

Multiple product review app integrations on the tracking page and notifications to drive more customers reviews. Our full list of supported apps now includes:

• A2Reviews - Product Reviews
• Ali Reviews
• AliReviews: Ali Reviews App
• Areviews - Reviews Importer
• Fera
• Helpful Product Review App
• Judge.me
• Junip
• LAI Ali Reviews
• LOOX
• Okendo
• Opinew Product Reviews App UGC
• Product Reviews & photos - EA
• Product Reviews Autoketing
• Product Reviews by Shopify
• Proviews - Product Reviews Q&A
• Reviews.io
• Rivo
• Rivyo Product Reviews & QA
• Ryviu: Aliexpress Reviews App
• Stamped.io
• VS Ali Reviews
• Yotpo

Find out more. https://support.rush.app/grow-...

We just released a collection with discounts and deals from selected partners!

You can find them going to the Perks menu from Rush. Enjoy!

We had deprecated the ability to customize carrier information in your tracking page configurations. 

Moving forward for any customization or change on carrier visualizations use Carrier masking .

New feature - Carrier masking

We had released a new - more granular way to present carriers to your visitors. Now you can:

• Change (mask) specific or all carriers;
• Fully hide specific or all carriers;

Go your shipments and click on Carrier masking

So now you can hide only Specific carriers from your tracking page.

So carries like SFExpress:

Will be hidden as:

While other carriers will be shown:

Please refer for more information on our knowledge base on Carrier maskings and Carrier masking for dropshippers.

Note moving forward we will be deprecating the Carrier information box from the tracking page options at the start of Oct 2022, so you will be able to manage carrier preference from one place only.

Improved feature - Blacklisting

We had released also better blacklisting options - improved search and replace functionality and replace with empty.

If you select this particular empty option - we will remove all cities/countries that are related to Hong Kong and any city/country in Asia. Basically, for this setup you can skip Hong Kong, as Hong Kong is in Asia.

Now you can also pick a very specific city to replace in Blacklisting, and we will replace all occurrences of the cities in Asia with Rouen, France.

Enjoy!

This improvement is aimed to help export large amounts of data at once. This update will allow you to:

• Export up to 25k lines of shipments.
• Export based on orders and columns selected.
• Exported CSV in your native language.

Improved Dashboard information summary provides a detailed view of shipments with different statuses. These details include:

• Updates on shipment status.
• Total order value displayed.
• Number of returned shipments and their total order value.
• Number of shipments in Failed to deliver status for more than 3 days and its total order value.
• Number of shipments in Pickup ready status for more than 3 days and its total order value.
• Number of shipments without carrier updates for more than 2 weeks.
• Number of shipments without carrier updates for more than 3 weeks.
• Number of shipments with expired tracking numbers.
• Number of unfulfilled orders and their total order value.

The aim of this report is to provide store owners with a hawk-eye view of their brand’s performance and to take appropriate action where necessary.

New updated Shipments Screen:

An improved user interface for Shipments which is easier to navigate through and provides additional support with features like:

• More filter options.
• Wider search support.
• ETA, first and last-mile carriers displayed right in front.
• Improved page loading speed.
• Moving back and forth between shipment items will not affect the selected filter.
• Open shipments in a new tab with CTRL / Command + click.
• Select/copy/paste information from the Shipments tab without entering into shipment details.

Integration with DHL carriers has been improved. Here’s some of the updates:

• The list of DHL carriers has been updated.
• Removed duplicates to avoid confusion.

Now you can pick the required DHL services and Rush will automatically update the carrier and tracking details.

Improved user experience for Omnisend Configurations

To standardize our app experience, the Omnisend configuration page now opens up as a single holistic page comprising easy to use settings for quick and easy configurations.

New functionality: Now carrier messages can be translated to the tracking page language selected.

We are launching the beta, if you want to join the beta tests, reach out to the support team.

This improvement aims to help all merchants that ship products to non-English customers, to translate carrier the messages to their native languages.

A tracking page for a store dropshipping to French customers, showing the shipment messages by default in English.

Same tracking page with turned on LOCALIZE SHIPMENT MESSAGES

Improved localization interface of Tracking Page

The localization section of the tracking page was revamped to ease the setup of languages on the tracking page.

Language Configuration

The language section is split into two cards now:

1. The first section helps you configure your languages settings on the tracking page
2. The second section, stores your customer language (languages that we do not support out-of-the-box)

Single Language

The primary language will be in English by default. The language can be updated via a dropdown selection.

Multi-Language support

When multi-languages on the tracking page are enabled, there is an option to either use the full set of languages supported by Rush or shortlisted a desired list of languages. 

Your Languages

Languages not supported by Rush can be added to the tracking page.

The new language here can be used as the tracking page default language, as added to the shortlist.

To improve a few fiction areas, we release Rush App, with few changes.

1. Blacklisting is now part of Shipments

As blacklisting applies to all shipments, and anywhere we display it, it did not make sense to keep it on the tracking page. For this reason, it is now under the Shipments section:

2. Helpful links are added under Page titles.

This is a UX change that we will keep having, as we want to allow customers to have quick access to more information and good practice.

and

3. Big fixes and better error messages.

Today we released a major UI change of the Rush App:

• Now app opens in standalone mode rather been embedded inside the Shopify window, giving more space to present information
• The tracking page is accessible from the left menu, making it easy to access and find
• Shipments are not open in the new tab, but in the same windows, and can be paginated via the navigation
• Language picked is moved in the top menu for easy access.

Improvements:

• Faster page load times
• Multiple bug fixes and improvements.

As of Jan 20th, 2022, we are switching Rush Smart Email Notifications default email from notifications@mailer.tryrush.io to update@rder-notification-transactional.mailer.rush.app for all Shipments and Order events sent out.

All functionalities will be kept the same, and you are impacted only if you are using Rush Smart Emails. 

As a note, all email replies are always going to your default store customer email set, not to rush.

Change is needed as part of the migration from tryrush.io to rush.app domain.

By default, Rush provides 25 languages for your tracking page, however worldwide there are more than 160 languages. For that reason we released the ability to add your own languages on tracking and thank you page:

Now you can create a language for your needs:

Set it as default language:

And voilà, your tracking page is fully translated to the language you had created.

Klaviyo now receives 3 new variables on top of the current: https://support.rush.app/en/articles/5443779-what-data-is-available-in-klaviyo

• order_label - The full order label including the hash and any letters you might use #ST1001, #MS444113;
• order_note - optional, if there is any note added to the order;
• order_tags - optional, if there are tags related to the order. It is a Klaviyo's list, that lets you further filtration on triggers. See below:

Reviewing what is important for new store owners, we decided to stop showing "Powered by Rush".

The change is aligned with our vision at Rush, that we help store owners grow, no matter what is the current plan or the store order volume.

So say goodbye to Powered by Rush on your free plan.

H1

The tracking page received a language overhaul that is the first step towards a really multilingual experience. Now you select the default language for your customers:

More on top, you can select to show multi-language picker on the tracking page, by selecting which languages you want to show:

If you want for us to directly switch the user on a specific language based on the country they are in, you can select the Auto-select language option.

Note: that Geotagging (a technique we use to map the IP of the visitor to the country they are opening the page from) is not 100% correct, but more than 97%. We also let users pick their own language from the list, so if they pick English, but they live in Denmark, the next time they open the page, it will be in English automatically. This is done to improve the user experience.

If you are on the free plan and you are wondering what are the features of the paid plans, now you can test them for 7-days without any commitments.7-day trials are supported across all plans and in-plan switching for the duration of the trial.

You can read all about trials here: https://support.tryrush.io/en/articles/5458293-trial-period-what-to-know

Open shipment details in a new window

We received multiple requests where seeing shipment details and moving back to all shipments is too slow. Another frequent request is to be able to see multiple shipments simultaneously.Now when you click on shipment, it automatically opens in a new tab.You can also share that link directly with anyone. Just keep in mind that this link is not temporary and it will be active until the app is uninstalled.Bulk Mark as delivered, shipment option

You can now mark easily all shipments that you wish directly as delivered. Keep in mind that manually marking them as delivered does not triggest any notifications. And we no longer keep track or update the shipments data.

Now your customers are able to see ETA for their deliveries. This feature aims to lower your support inquiries and create a better customer experience.Currently, we support only USPS and DHL, near future FedEx, but we plan to support all carriers at some point.You are able to find this information, as always on the shipment details page in the Rush App:

Your customers will be able to see that information on tracking pages.

Traditional/DYI tracking page

Modern tracking pageWe include this information for all EMS → Klaviyo and Omnisend. So do not forget to add it to your transactional emails.