Enhanced Shipment Settings

  • Improved
  • Avatar
    Slav Stankov
  • on 30-05-2023

We are excited to announce the roll-out of enhanced Shipment Settings User Experience (UX) and functionality. This update brings a more intuitive process for adding carrier rules and introduces streamlined methods for modifying Shopify fulfillment tracking information.

A new feature has been included to select the current shipment location (derived from carrier messages), which can now be displayed on a map in the updated tracking page.

For a detailed walkthrough of these enhancements, please refer to our comprehensive support article: Shipment Settings Update.

Enhanced Dashboard

  • Improved
  • Avatar
    Slav Stankov
  • on 19-05-2023

We're thrilled to announce the release of our revamped dashboard! Now, you have more insights at your fingertips with various new statistics. A significant addition is the 'shipments per carrier' data, designed to equip you with comprehensive information to streamline your operations.

We're also pleased to report that Rush dashboard loads faster, ensuring you get the data you need without delay.

But we're not stopping there. In our continuous effort to deliver the utmost user experience, we're soon implementing a feature that allows direct links to shipment destinations from the shipments list. 

Alongside this, we'll enrich the dashboard with even more statistical insights. Stay tuned for these exciting new updates and enhancements crafted to make your experience smoother and more efficient.

Introducing Enhanced Tracking Events for Shopify ๐ŸŽ‰

  • New Improved
  • Avatar
    Slav Stankov
  • on 18-05-2023

We're thrilled to unveil our new system, designed to manage the synchronization of tracking events for Shopify with greater reliability. This robust system guarantees precise data synchronization with Shopify, ensuring you never miss an update.

But that's not all! We're also introducing additional parameters, including the highly requested Estimated Delivery Date. This addition will further streamline your tracking capabilities and improve your Shopify experience.

For a complete overview of this enhanced feature, please visit: https://support.rush.app/send-shipping-tracking-events-to-shopify.

This is just one of the ways we're continually innovating to serve you better! Stay tuned for more updates.

Improved tracking page

  • New Improved
  • Avatar
    Slav Stankov
  • on 16-05-2023

Wow, so much to write.... in 2-3 days, we will post more information. Sorry! 

Now Powered by the Latest Shopify Polaris Design System for Seamless and Intuitive User Experience

  • Improved
  • Avatar
    Slav Stankov
  • on 12-04-2023

We are excited to announce that Rush App has been upgraded to incorporate the most recent Shopify Polaris Design System, the native design framework that powers Shopify's exceptional user experiences. By updating the user interface to align with the latest Polaris Design Guidelines, we are committed to providing a seamless and intuitive experience for our users.

The benefits of this update include the following:

  1. Enhanced Consistency: By adopting the latest Polaris Design System, Rush App ensures a cohesive visual appearance and interaction patterns in sync with native Shopify interfaces. This consistency makes navigating and interacting with our app easier, reducing the learning curve.
  2. Improved Usability: The updated design guidelines prioritize user-centric design principles, resulting in a more intuitive and user-friendly experience. This means users can accomplish tasks more efficiently, increasing productivity and satisfaction.
  3. Streamlined Updates: By keeping up-to-date with Shopify's design guidelines, Rush App is better equipped to adapt to future changes in the platform, ensuring a smooth and uninterrupted experience for our users.
  4. Accessibility Enhancements: The Polaris Design System strongly focuses on accessibility, enabling us to provide a more inclusive experience for users with varying abilities. This update helps ensure our app is accessible to more users.
  5. Greater Trust and Confidence: Aligning with Shopify's native design practices fosters trust and credibility among our users, who can expect a similar look and feel to the Shopify platform they are already familiar with. This confidence in the user experience can lead to higher adoption rates and customer satisfaction.

By embracing the latest Polaris Design System, Rush App is dedicated to continuously improving and providing a world-class user experience aligned with Shopify's evolving design standards.

Introducing new and improved billing page

  • New Improved
  • Avatar
    Slav Stankov
  • on 30-01-2023

We are excited to announce the release of our new billing page! Our team has worked hard to make it easier for you to choose the right subscription plan, understand your usage, and focus only on important information.

Here's what you can expect from our revamped billing page:

  1. Simplified Plan Selection: Easily compare subscription plans and discover what's included based on your quota requirements or desired features. Not sure about a particular feature? Just hover over it for more details!
  2. Personalized Recommendations: We've analyzed your store's performance over the last 30 days and will suggest the ideal plan quota to fit your needs.
  3. Streamlined Information: Our redesigned billing page now only includes the essential details, so you can make informed decisions without any unnecessary distractions.
  4. Annual Plan Savings: Enjoy a 10% discount on any of our Annual plans, giving you even more value for your subscription.
  5. Enterprise Level Plans: We've introduced new Enterprise plans tailored for our most demanding clients, offering dedicated customer support, as well as specific roles and permissions for your staff members.

Our goal is to make your experience with us as seamless as possible. We hope you find the new billing page both intuitive and helpful. As always, we appreciate your feedback and encourage you to contact our support team with any questions or concerns.

Security update: Tracking all API endpoints user used.

  • New Improved
  • Avatar
    Slav Stankov
  • on 15-01-2023

In response to requests for multi-user accounts, we have implemented API monitoring features to track all user interactions, including requests, modifications, and data storage. Log data is retained for a period of two years and can be accessed upon request. This information is useful for addressing inquiries such as:

  • Who performed action X?
  • When did event Y occur?
  • Is feature Z utilized by Rush?

Easy way to connect your stores to your account

  • New
  • Avatar
    Slav Stankov
  • on 12-01-2023

We released a new feature designed to make managing multiple stores a breeze! You can now easily add all your stores to your account and access them from a single stores page, eliminating the need to log in to each one separately, then inside Rush. This should make your team's live easier :)

Here's how to take advantage of this convenient new feature:

Access Your Stores: Click on your profile dropdown in the top right corner of your account dashboard, and select "Stores" from the menu.

You will be redirected to a page displaying all your connected stores, making it simple to manage them in one place.

To add another store, click the "Connect another store" button at the top of the page.

From the next page, you can select your preferred eCommerce platform, such as Shopify, by clicking the corresponding button. Follow the on-screen instructions to connect your store.

This new feature saves you time and streamlines your store management process. Whether you're running a single store or multiple shops, we're confident that this enhancement will improve your overall experience with the Rush platform.

We value your feedback and are committed to continuously improving our services. If you have any questions or need assistance with this new feature, please don't hesitate to reach out to our support team.


Boost conversions with our new Feature: Smart Estimated Delivery Date (EDD)

  • New
  • Avatar
    Slav Stankov
  • on 29-12-2022

We're thrilled to announce the release of our latest feature, Rush Smart Estimated Delivery Date, designed to help you display predicted delivery dates on your store's product details page. This enhancement is crucial for conversions, as it sets clear expectations for customers, builds trust, and increases overall satisfaction.

Our Rush AI accurately predicts transit times and provides customers with specific delivery dates for each item, easing their minds during the purchasing process. Plus, you'll have full control over what you want to show and how!

With our new feature, you can:

  • Exclude delivery dates for days when your warehouses won't ship.
  • Exclude countries you don't ship to, so ETA isn't shown to visitors from those countries.
  • Exclude out-of-stock, virtual, or any other products you don't want to display ETA.
  • Set preferred delivery timeframes for specific destinations.
  • Choose to show estimated delivery dates on product pages, tracking pages, or both.

To learn more, read the full description at https://support.rush.app/smart-estimated-delivery-date and see the app block in action at https://support.rush.app/os2-smart-estimated-delivery-date-app-block.

We're confident this new feature will contribute to your store's success by boosting conversions and enhancing customer satisfaction. As always, our support team is here to help with any questions or concerns you may have.

OS2 pages components - localisation dates

  • Improved
  • Avatar
    Slav Stankov
  • on 20-12-2022

As we strive to provide a seamless experience for store owners across the globe, we understand the importance of adapting to local preferences.

Previously, the primary date formatting on your tracking page was associated with US date formatting. Our latest update supports different localization date formats, allowing you to display dates in your preferred format that resonates with your target audience.

Trustpilot Integration Now Available

  • New
  • Avatar
    Slav Stankov
  • on 07-12-2022

We're always listening to your requests and have added Trustpilot to our list of supported apps!

This integration has been highly anticipated, and we're confident it will enhance your store management experience. 


Enhanced Personal Reports with Shareable Unlisted

  • Improved
  • Avatar
    Slav Stankov
  • on 21-11-2022

We released new and improved Personal Data Analytics Reports!

With this update, you can now access your report through an unlisted link, making sharing your insights with your team members easy.

Please note that access to these reports is only available if it's included in your subscription plan. To access your Personal Data Analytics Report, follow these steps:

  1. Log in to your account and navigate to the Rush App.
  2. Select "Add-Ons" from the menu, then click on the "Personal Data Analytics report card."
  3. Click on "Report" to view your enhanced personal report.

With this update, you can filter and view results based on your order creation dates for any desired timeframe, providing greater control and flexibility when analyzing your data.

We hope these improvements will further enhance your ability to understand your store's performance and make informed decisions. As always, we're here to help with any questions or concerns you may have. Don't hesitate to reach out to our support team for assistance.

Pre-shipment timeline - show updates on the tracking page before the order is shipped.

  • New
  • Avatar
    Slav Stankov
  • on 03-11-2022

We release a new feature today - the ability to show preset shipping messages directly on your tracking page. The feature let you specify different timelines - per product and/or order tags to provide better granularity based on the needs. It targets multiple pains in e-commerce is experiencing.

  • Having long fulfilment times;
  • Having handmade products with different fulfilment times, based on directly shipped products;
  • Pre-orders;
  • Local delivery setups;

Feel free to read more at: https://support.rush.app/pre-s...

OCU Checkout extension for Shopify Plus

  • New
  • Avatar
    Slav Stankov
  • on 01-11-2022

We released today Rush Checkout Extensions build for Shopify Checkout pages. The checkout page is the highest intention page for all e-commerce stores, but so far Shopify did not support one-click upsells, leading to untapped revenue on the Checkout page. With Rush Checkout Extensions, you can introduce specific variants to your customers that will increase the average order value for any order.

Best of all, it is an easy-to-use drag-and-drop editor, where you can customize all your setup.

Read more: https://support.rush.app/ocu-c...

Multiple product review apps added

  • Improved
  • Avatar
    Slav Stankov
  • on 07-10-2022

Multiple product review app integrations on the tracking page and notifications to drive more customers reviews. Our full list of supported apps now includes:

  • A2Reviews - Product Reviews
  • Ali Reviews
  • AliReviews: Ali Reviews App
  • Areviews - Reviews Importer
  • Fera
  • Helpful Product Review App
  • Judge.me
  • Junip
  • LAI Ali Reviews
  • LOOX
  • Okendo
  • Opinew Product Reviews App UGC
  • Product Reviews & photos - EA
  • Product Reviews Autoketing
  • Product Reviews by Shopify
  • Proviews - Product Reviews Q&A
  • Reviews.io
  • Rivo
  • Rivyo Product Reviews & QA
  • Ryviu: Aliexpress Reviews App
  • Stamped.io
  • VS Ali Reviews
  • Yotpo

Find out more. https://support.rush.app/grow-...

Enjoy special collection of discounts, extended trials and more from your favorite Shopify apps

  • New
  • Avatar
    Slav Stankov
  • on 30-09-2022

We just released a collection with discounts and deals from selected partners!

You can find them going to the Perks menu from Rush. Enjoy!

Carrier information - deprecated

  • Avatar
    Slav Stankov
  • on 29-09-2022

We had deprecated the ability to customize carrier information in your tracking page configurations. 

Moving forward for any customization or change on carrier visualizations use Carrier masking .

Better Blacklisting and Carrier masking

  • New Improved
  • Avatar
    Slav Stankov
  • on 02-09-2022

New feature - Carrier masking

We had released a new - more granular way to present carriers to your visitors. Now you can:

  • Change (mask) specific or all carriers;
  • Fully hide specific or all carriers;

Go your shipments and click on Carrier masking

So now you can hide only Specific carriers from your tracking page.

So carries like SFExpress:

Will be hidden as:

While other carriers will be shown:

Please refer for more information on our knowledge base on Carrier maskings and Carrier masking for dropshippers.

Note moving forward we will be deprecating the Carrier information box from the tracking page options at the start of Oct 2022, so you will be able to manage carrier preference from one place only.

Improved feature - Blacklisting

We had released also better blacklisting options - improved search and replace functionality and replace with empty.

If you select this particular empty option - we will remove all cities/countries that are related to Hong Kong and any city/country in Asia. Basically, for this setup you can skip Hong Kong, as Hong Kong is in Asia.

Now you can also pick a very specific city to replace in Blacklisting, and we will replace all occurrences of the cities in Asia with Rouen, France.


Shipments CSV export improvements

  • Improved
  • Avatar
    Slav Stankov
  • on 01-06-2022

This improvement is aimed to help export large amounts of data at once. This update will allow you to:

  • Export up to 25k lines of shipments.
  • Export based on orders and columns selected.
  • Exported CSV in your native language.

Improved dashboard information summary

  • Improved
  • Avatar
    Slav Stankov
  • on 31-05-2022

Improved Dashboard information summary provides a detailed view of shipments with different statuses. These details include:

  • Updates on shipment status.
  • Total order value displayed.
  • Number of returned shipments and their total order value.
  • Number of shipments in Failed to deliver status for more than 3 days and its total order value.
  • Number of shipments in Pickup ready status for more than 3 days and its total order value.
  • Number of shipments without carrier updates for more than 2 weeks.
  • Number of shipments without carrier updates for more than 3 weeks.
  • Number of shipments with expired tracking numbers.
  • Number of unfulfilled orders and their total order value.

The aim of this report is to provide store owners with a hawk-eye view of their brandโ€™s performance and to take appropriate action where necessary.

New Shipments UI

  • New
  • Avatar
    Slav Stankov
  • on 30-05-2022

New updated Shipments Screen:

An improved user interface for Shipments which is easier to navigate through and provides additional support with features like:

  • More filter options.
  • Wider search support.
  • ETA, first and last-mile carriers displayed right in front.
  • Improved page loading speed.
  • Moving back and forth between shipment items will not affect the selected filter.
  • Open shipments in a new tab with CTRL / Command + click.
  • Select/copy/paste information from the Shipments tab without entering into shipment details.

DHL carrier updates

  • Improved
  • Avatar
    Slav Stankov
  • on 17-05-2022

Integration with DHL carriers has been improved. Hereโ€™s some of the updates:

  • The list of DHL carriers has been updated.
  • Removed duplicates to avoid confusion.

Now you can pick the required DHL services and Rush will automatically update the carrier and tracking details.

Improved User Experience - Omnisend Configurations

  • Improved
  • Z
    Zainab Eazzaqi
  • on 28-04-2022

Improved user experience for Omnisend Configurations

To standardize our app experience, the Omnisend configuration page now opens up as a single holistic page comprising easy to use settings for quick and easy configurations.

Now carrier messages are translated to your tracking page languages ๐Ÿšš ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ธ๐Ÿ‡ช ๐Ÿ‡ฎ๐Ÿ‡ณ ...

  • New Improved
  • Z
    Zainab Eazzaqi
  • on 26-04-2022

New functionality: Now carrier messages can be translated to the tracking page language selected.

We are launching the beta, if you want to join the beta tests, reach out to the support team.

This improvement aims to help all merchants that ship products to non-English customers, to translate carrier the messages to their native languages.

A tracking page for a store dropshipping to French customers, showing the shipment messages by default in English.

Same tracking page with turned on LOCALIZE SHIPMENT MESSAGES

Improved localization interface of Tracking Page

The localization section of the tracking page was revamped to ease the setup of languages on the tracking page.

Language Configuration

The language section is split into two cards now:

  1. The first section helps you configure your languages settings on the tracking page
  2. The second section, stores your customer language (languages that we do not support out-of-the-box)

Single Language

The primary language will be in English by default. The language can be updated via a dropdown selection.

Multi-Language support

When multi-languages on the tracking page are enabled, there is an option to either use the full set of languages supported by Rush or shortlisted a desired list of languages. 

    Your Languages

    Languages not supported by Rush can be added to the tracking page.

    The new language here can be used as the tracking page default language, as added to the shortlist.

    Small UI modifications

    • Improved
    • Avatar
      Slav Stankov
    • on 29-03-2022

    To improve a few fiction areas, we release Rush App, with few changes.

    1. Blacklisting is now part of Shipments

    As blacklisting applies to all shipments, and anywhere we display it, it did not make sense to keep it on the tracking page. For this reason, it is now under the Shipments section:

    2. Helpful links are added under Page titles.

    This is a UX change that we will keep having, as we want to allow customers to have quick access to more information and good practice.


    3. Big fixes and better error messages.

    App UI update

    • New Fixed Improved
    • Avatar
      Slav Stankov
    • on 16-03-2022

    Today we released a major UI change of the Rush App:

    • Now app opens in standalone mode rather been embedded inside the Shopify window, giving more space to present information
    • The tracking page is accessible from the left menu, making it easy to access and find
    • Shipments are not open in the new tab, but in the same windows, and can be paginated via the navigation
    • Language picked is moved in the top menu for easy access.


    • Faster page load times
    • Multiple bug fixes and improvements.

    Switching default shipment notification email

    • Improved
    • Avatar
      Slav Stankov
    • on 20-01-2022

    As of Jan 20th, 2022, we are switching Rush Smart Email Notifications default email from notifications@mailer.tryrush.io to update@rder-notification-transactional.mailer.rush.app for all Shipments and Order events sent out.

    All functionalities will be kept the same, and you are impacted only if you are using Rush Smart Emails. 

    As a note, all email replies are always going to your default store customer email set, not to rush.

    Change is needed as part of the migration from tryrush.io to rush.app domain.

    Released ability to add any language on your tracking page

    • New Improved
    • Avatar
      Slav Stankov
    • on 02-12-2021

    By default, Rush provides 25 languages for your tracking page, however worldwide there are more than 160 languages. For that reason we released the ability to add your own languages on tracking and thank you page:

    Now you can create a language for your needs:

    Set it as default language:

    And voilร , your tracking page is fully translated to the language you had created.

    Klaviyo new variables

    • Improved
    • Avatar
      Slav Stankov
    • on 25-10-2021

    Klaviyo now receives 3 new variables on top of the current: https://support.rush.app/en/articles/5443779-what-data-is-available-in-klaviyo

    CleanShot 2021-10-25 at 03
    • order_label - The full order label including the hash and any letters you might use #ST1001, #MS444113;
    • order_note - optional, if there is any note added to the order;
    • order_tags - optional, if there are tags related to the order. It is a Klaviyo's list, that lets you further filtration on triggers. See below:
    CleanShot 2021-10-25 at 03

    Removing Rush branding from stores on free plans

    • New
    • Avatar
      Slav Stankov
    • on 25-10-2021

    Reviewing what is important for new store owners, we decided to stop showing "Powered by Rush".

    The change is aligned with our vision at Rush, that we help store owners grow, no matter what is the current plan or the store order volume.

    So say goodbye to Powered by Rush on your free plan.

    CleanShot 2021-10-25 at 05


    Tracking page improve multi-languages

    • New Improved
    • Avatar
      Slav Stankov
    • on 22-10-2021

    The tracking page received a language overhaul that is the first step towards a really multilingual experience. Now you select the default language for your customers:

    CleanShot 2021-10-25 at 03

    More on top, you can select to show multi-language picker on the tracking page, by selecting which languages you want to show:

    CleanShot 2021-10-25 at 03

    If you want for us to directly switch the user on a specific language based on the country they are in, you can select the Auto-select language option.

    CleanShot 2021-10-25 at 03

    Note: that Geotagging (a technique we use to map the IP of the visitor to the country they are opening the page from) is not 100% correct, but more than 97%. We also let users pick their own language from the list, so if they pick English, but they live in Denmark, the next time they open the page, it will be in English automatically. This is done to improve the user experience.

    Trials are here! Try Rush before you buy it.

    • New
    • Avatar
      Slav Stankov
    • on 01-08-2021

    If you are on the free plan and you are wondering what are the features of the paid plans, now you can test them for 7-days without any commitments.7-day trials are supported across all plans and in-plan switching for the duration of the trial.

    CleanShot 2021-08-01 at 1

    You can read all about trials here: https://support.tryrush.io/en/articles/5458293-trial-period-what-to-know

    Shopify App Usability improvements

    • Improved
    • Avatar
      Slav Stankov
    • on 29-07-2021

    Open shipment details in a new window

    2021-07-29_15-18-52 (2)

    We received multiple requests where seeing shipment details and moving back to all shipments is too slow. Another frequent request is to be able to see multiple shipments simultaneously.Now when you click on shipment, it automatically opens in a new tab.You can also share that link directly with anyone. Just keep in mind that this link is not temporary and it will be active until the app is uninstalled.Bulk Mark as delivered, shipment option


    You can now mark easily all shipments that you wish directly as delivered. Keep in mind that manually marking them as delivered does not triggest any notifications. And we no longer keep track or update the shipments data.

    Releasing Estimated Time of Delivery/Arrival (ETA)

    • Improved
    • Avatar
      Slav Stankov
    • on 10-07-2021

    Now your customers are able to see ETA for their deliveries. This feature aims to lower your support inquiries and create a better customer experience.Currently, we support only USPS and DHL, near future FedEx, but we plan to support all carriers at some point.You are able to find this information, as always on the shipment details page in the Rush App:

    CleanShot 2021-07-10 at 12

    Your customers will be able to see that information on tracking pages.

    CleanShot 2021-07-10 at 12

    Traditional/DYI tracking page


    Modern tracking pageWe include this information for all EMS โ†’ Klaviyo and Omnisend. So do not forget to add it to your transactional emails.

    CleanShot 2021-07-10 at 12